Outsourced is an American television sitcom based on the film of the same name and adapted by Ken Kwapis and Universal Media Studios which is set in a call centre in Mumbai, India, where an American novelties company has recently outsourced its order processing.
A lone American manages the call centre and must explain American popular culture to his employees as he tries to understand Indian culture.
The series aired in the USA on NBC from 23 September, 2010 to 12 May, 2011. There are 22 half-hour episodes in one season.
Outsourced premiered in South Africa on SABC3 on Monday 8 August 2011, at 21h00. New episodes broadcast weekly.
Outsourced is a workplace comedy series centered around a catalogue-based company, Mid America Novelties, that sells American novelty goods including whoopee cushions, foam fingers and wallets made of bacon, and whose call centre has suddenly been outsourced to India.
After recently completing Mid America Novelties' manager training program, Todd Dempsy (Ben Rappaport) learns that the call centre is being outsourced to India, and he is asked to move there to be the manager.
Having never ventured out of the country, he is unprepared for the culture shock. Overwhelmed, Todd discovers that his new staff needs a crash course in all things American if they are to understand the U.S. product line and ramp up sales from halfway around the world.
The sales team Todd inherits includes Gupta (Parvesh Cheena), a socially awkward employee; Manmeet (Sacha Dhawan), a young romantic who is enamoured with America; Asha (Rebecca Hazlewood), a smart, striking woman who finds herself intrigued by Todd; Rajiv (Rizwan Manji) the assistant manager who wants Todd's job; and Madhuri (Anisha Nagarajan), a wallflower who suffers from extreme shyness.
Todd also discovers other transplants working in his office building, including an American expatriate, Charlie Davies (Diedrich Bader), who runs the All-American Hunter call centre, and Tonya (Pippa Black), a beautiful Australian who runs the call center for Koala Air.
From Universal Media Studios, Outsourced is executive produced by showrunner Robert Borden and director Ken Kwapis, who developed the project through his company, In Cahoots.
Victor Nelli, Jr., Tom Gorai and David Skinner also serve as executive producers, and Alex Beattie serves as co-executive producer.