Speak Out is a South African consumer rights television series produced by Red Pepper Productions (Seasons 1-5) and Aviwe Business Development Services (Season 6) which sets out to challenge retailers and service providers on behalf of the person on the street and to investigate civic issues that affect South Africans.
The ordinary consumer often feels abused by retailers and service providers and isn't sure how to address the situation or get a satisfying solution.
Hosted by Dosto Noge (Seasons 1-3), Duncan Senye and Vuyelwa Booi (Seasons 4-5), Dingaan Mokebe (Seasons 6-8) and Lesley Musina (since Season 9), Speak Out aims to be the champion and the wake up call.
The show sets out to challenge retailers and service providers on behalf of the person on the street and to investigate civic issues that currently affect us all, for example load shedding.
With strong investigative research behind them the team will expose bad service and show consumers how to handle such situations themselves.
One of the features in the show is "Hero and Zero of the Week".
In this section the show will look at service providers who have gone out of their way to provide exceptional service, the complaints that have been resolved in a way that is above and beyond the expectation of the consumer and those retailers or service providers who have failed to correct their mistake in any way at all.
This is a running total and companies may find themselves as Zero of the Week for a long time if they are not careful.
The series producer is Mpho Moagi-Vilana.