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Customer Service at Fast Food Outlets

Written by Sana Lwam from the blog Mas'thethe sana on 16 Sep 2009
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We all love food, especially takeaways (although we can’t always afford to buy them). So what draws you to buy takeaways? Is it the food or the SERVICE? Which fast food has the best service or lack of service? What do you like most about their service are what irritates you the most about the lack of service?

OK, I love KFC but I think sometimes they overdo the whole “customer service” thing. Let me give you an example:

Cashier: Good day ma’am, how are you this beautiful day
Me: Yebo sisi! Can I have 1 streetwise2 pls
Cashier: Good choice! Would you like a very cold drink to go with your meal?
Me: No sisi that’s all.
Cashier: How about hot and fresh mini loaf?
Me: No sisi I’m fine.
Cashier: <<giving me my order>> One streetwise 2 for you ma’am. Enjoy your meal and please call again. <<<in a very chirpy irritating voice>>

Gosh!!! 10 minutes kanjalo nje for a Streetwise 2…

Then I go to Nandos:

Cashier: Hello mama!
Me: <<thinking do I look that old or is it maybe my body/dress sense>> Yebo sisi, can I have a quarter chicken meal pls.
Cashier: Mild or hot?
Me: Can I have a Lemon and Herb pls sisi
Cashier: Alright…<<screaming to the back, 1 QUARTER CHICKEN LEMON & HERB>>
Me: Sisi wethu, can you tell them to give me the breast part and not the leg?
Cashier: Haw’ mama, you should have said that before… << screaming again BREAST ASSEMBLIEF>>
Me: Sorry ke!! Can I have a Fanta Orange?
Cashier: It’s fine…

Nxa!!! As I’m leaving I’m thinking this woman has made it seem like I’m in the wrong now kodwa she didn’t even give me a chance to say which part I wanted!

So let’s hear your stories…

139 Comments

Sana Lwam
16 Sep 2009 13:45

I haven't blogged for a long time, I hope no one posted a similiar article in the past few months....

I'm waiting...

Madamzee
16 Sep 2009 13:51

LOL interesting article, will be back!

Sana Lwam
16 Sep 2009 13:54

Be back MadamZ

Sslave
16 Sep 2009 14:00

nice 1 sana lwam. KFC is taking this customer servise thing way too seriously. but i think its better to be asked a lot of questions than to be treated as if you're not paying for the food.

Is it the food or the SERVICE?
The food should be as good as their service.

lady gaga
16 Sep 2009 14:05

well put Sslave...........

Sana Lwam
16 Sep 2009 14:06

Thanx Sslave...so which one does it for you

blueroze
16 Sep 2009 14:07

ok, i will refer to 2 egs from pretoria fast food bad service
i work in the city centre,
i went McCafe in pretorious str and waited and waited and waited for my folover....on top of that my juice was re poured because it was"hot" i donno

then one sunday morning i went to wimpy vd walts str for breakfast....i waited for almost 30 for a wrap! a wrap! i mean that thing can be done in a flash! mara aowa i waited and i finished my tea and water while waiting for the wrap

then McD sunnyside, ,,someone bought a "streetboy" (cause he is no longer a kid anymore) a burger, that boy took out the burger and returned the paper bag to the counter saying he does not need it,
guess what?
the toook it and put it under the counter where they keep "clean" ones...
lucky for me i was buying a milkshake.....which they run out of and i got myself a mcflurry and bounced

Krissy
16 Sep 2009 14:08

People who are in desperate need of customer service are the shoprite ladies. Im sorry mara hayi cha those ladies know how to rub me the wrong way!!!

Madamzee
16 Sep 2009 14:11

yo at Nando's if you dont mention that you want the leg quater, they just give you the breast, i asked this other lady why dont they ask you which part you want, and she had the audacity to tell me that, they are just crossing their fingers that you wont mention which part you want, then they have the opportunity to gooi you with the breast!..................the nerve!!!

Wimpy, they ask you if you want the smoking or non smoking area, but they put you close to the non smoking compartment door....sherr! (well ke bad luck ya ka eo)

Sslave
16 Sep 2009 14:17

@ blueroze i try by ALL means to stay away from the pretoria city centre shops PERIOD. They'll treat you like trash i tell you. I'm not being snobbish but they just dont give a damn. If I happen to be in town and get hungry, i'd rather starve until i reach hatfield to eat.

@ Sana Lwam I don't hav any preference in fast food shops as i normally try to stay away from their food. But if i'm really strunded id rather grab a macdonald chicken salad & juice

Ms. Jay
16 Sep 2009 14:20

Nice one Sana,

OK for me food must match service, when the person is rude to me I leave of course after telling them how to treat customers in a nice way.

Ya shoprite staff need an office management course, just not cutting it for me, slow and rude

as for Nandos, it looks like thats their trademark LOL

Chicken Licken ?????????????

poshspice
16 Sep 2009 14:21

Customer service is Horrible in some parts of this country!!!! especially in Sandton, you'd think you'll get better service there. we once argued with a waiter who refused to clean a table after a child spilled a cold drink, he said we are adding more work for him, it is not his job to clean the tables

after that incident I was told that some of these waiters do not get a basic salary, they rely on tips....even to see a smile on their face, it is very rare...

agree with Sslave, I prefer the ones who ask lots of questions, I get a feeling they care and are good sales people who try to ensure a customer spend more.I'll employ those in my business

maud
16 Sep 2009 14:22

i like KFC and the one i normaly go to, they are perfect or maybe is because i am a regular customer .

Pick & Pay - they are very rude. bane attitude and they know how to use it.

LM
16 Sep 2009 14:29

LOL Sana Lwam, your article is funny and upbeat! I love the KFC guys, that's exactly what we need. Good service! It doesn't matter whether you say ONLY at the end of ur order,hey'll just gooi those extra questions. I mean it happens that you have to wait for something that's gonna take 10 min or so to prepare, they give you a cone ice cream to keep yourself busy :)

At Nands I nver fail to mention that I need the breast part because ke rata nama and the leg to me doesn't look like a 1/4, LOL.

Most of Mcd's (I went to)cashiers are sour!

I definitely go for the food.

HARAMBE24
16 Sep 2009 14:30

For me its the food...the food, but good customer service is a bonus....i like KFC...Nandos, when i have time to wait forever..

Ms. Jay
16 Sep 2009 14:35

I don like wimpy or McD's their adverts are misleadin; when you buy their food you are still eft hungry coz the portion size is smallerr than promised.....

Spurs - I like a lot, just @ times take too long to get your order; they deliver what they promise and so pleasant but I suppose after you get the till slip you know why

Ms. Jay
16 Sep 2009 14:38

Yep I rather have you annoy with ten thousand questions than a face that resembles someone that swallowed bees for breakfast!

lady gaga
16 Sep 2009 14:39

@Ms.Jay - I don like wimpy or McD's their adverts are misleadin; when you buy their food you are still eft hungry coz the portion size is smallerr than promised..... Ms. Jay so wena u eat like a man......lol

cleve
16 Sep 2009 14:40

I guess KFC takes the cup then, it's great to see such a BIG company taking care of their customers........

Ssslave please don't be ignorant......... who says hatfield has better customer service.....

Sana Lwam
16 Sep 2009 14:40

LOL @ blueroze....I can imagine your shock and disgust at the "streetboy" incident

You know I always thought that I was the unlucky one at Nandos, those people have no customer service.
As for the Shoprite ladies, thats a blog on its own....those big mamas are rude strubob!!

sewaqonywa
16 Sep 2009 14:43

Yah neh!!

On Sarturday I was @ KFC i just wanted the Famous Bowls nje and the guy said here is your famous bowl bye and don't worry there's a spoon inside!! Just imagine

Ms. Jay
16 Sep 2009 14:44

LG - I eat for 2 remember......................my craving for fastfood from there stemmed from an advert i saw........

BigMama
16 Sep 2009 14:45

l won't go over the dialogy thing but, l always receive bad service at Nando's in Fourways Mall.

Steers at Fourways Mall, those too ladies really need to tone down their attitude, l wonder if they give bad service to all the black sisters or kanjani...they are on my list nexttime, l am calling for the manager...

Bad service again at Mr Price in Sanlum centre Randburg, those cashiers really need big time customer service training...One of this days l will log a complain at their head office...They are so incompetant

KFC...Isikhokho, customer service starts with greeting a customer with a smile even if its not genuine...

Woolies...Oooh Quality service, quality products.

Legit Fourways Crossing...Be very careful, they can over change you...

Sana Lwam
16 Sep 2009 14:46

Shame sewaqonywa thats so unlike KFC

BigMama
16 Sep 2009 14:46

Reply from: Sslave 9/16/2009 8:00:51 PM

nice 1 sana lwam. KFC is taking this customer servise thing way too seriously. but i think its better to be asked a lot of questions than to be treated as if you're not paying for the food.

Is it the food or the SERVICE?
The food should be as good as their service. Very True Sslavesto...

mathata
16 Sep 2009 14:48

Nandos ..Pretoria paul k ,( last year) i ask full chicken n fries,i waited for 20 min to get my food,guess what NO FRIES.

ME....Excuse me ..(asking those guys at the back)cashier went to the bathroom xabanga.

guys i paid for fries n didnt get them?

Griller: sester what is fries?

that time im F* hungry like a lion,i looked him in d eyes.......i you telling me i waited 30min now you tell me you dont know fries?

my nephew hai Aunti they know di chips.

bcs i was angry, i ask them who is the owner of this business,guess what?

griller;d owner of this business his d owner of all Nandos in South africa(sotho accent.(only some shit)

Griller: sester enjoy your chips.(almost 50 min)

i just say you guys you dont know nothing,Time is money,just go to hell n pray

they just say sorry ka di chips

maud
16 Sep 2009 14:49

@Bigmama- i am in and out these shops you mentioned , i will go to steers sana, just let them try me, ngizoba perfomela they will never forget it.

poshspice
16 Sep 2009 14:49

I prefer Nandos, the customer service is pleasant

KFC,-the smell kills me, but they are improving KFC outlets and their marketing campaigns are good, the service is average.

good customer service is very important....otherwise I loose my appetite

Ms. Jay
16 Sep 2009 14:54

Legit Fourways Crossing...Be very careful, they can over change you...hahahahahahahhahahah over changing, very few pple will be honest and return the cash, these guys still manage to stay in business like that hmmmm wow

BigMama
16 Sep 2009 14:58

Reply from: lady gaga 9/16/2009 8:39:44 PM

@Ms.Jay - I don like wimpy or McD's their adverts are misleadin; when you buy their food you are still eft hungry coz the portion size is smallerr than promised..... Ms. Jay so wena u eat like a man......lol ....hehehe ladyG, Ms Jay is telling the truth, l never get enough of the food but l don't eat at Wimpy at all, l never set my foot their, l did rather it from those ladies who cook at the taxi Rank...

BigMama
16 Sep 2009 14:59

No No No No Ms Jay, l wanted to say over charge you.......

BigMama
16 Sep 2009 15:01

@maud......my friend also said we have to go there this friday, she wants to perform for them.

maud
16 Sep 2009 15:01

Wimpy,s breakfast is the best, you can also have with meat, and me and the meat simunye we are one.

Sslave
16 Sep 2009 15:02

@ Cleve that is my preference sisi due to my experiences neh.. I have sworn not to eat in the city the day i was given a rotten chicken ko Nandos ya city centre, that was the last time they saw my money.

Whats up with the searching of handbags at the shops especially city centre shops?? I was at the forshini ya ko sammy marks and i refused when they wanted to search me. I told them if I took something the detection equipment should pick it up..

poshspice
16 Sep 2009 15:04

Bad service again at Mr Price in Sanlum centre Randburg, those cashiers really need big time customer service training...One of this days l will log a complain at their head office...They are so incompetant

ya heh, black sisters at Mr Price look at you as if it is your fault they are stuck there as sales assistants, forgeting that some of us started as waiters, sales assistants, so we know what we are talking about re:customer service....and they must work their way out of those jobs...

at McD we ordered and changed our minds, a lady I assume taking the orders in the kitchen shouted to the one taking the order 'udakiwe yini lowo' (is that customer drunk) jeeerr my friend was livid...when we asked for a manager...it turned out to be the same person who insulted us, saying that was meant for her colleague not us, even if that's the case you can't scream insults to your staff, it's abuse!!!!whoaaa so we had not where to complain further!!

lady gaga
16 Sep 2009 15:06

but BigMama sthandwa sam the sad truth is uyadla sisi, shame...u know u remind me of my cousin, she doesn't mind eating pap in the morning, during the day and at night, basically the whole day and she is a gal,tjo!

maud
16 Sep 2009 15:06

Sslave its okay if they search everyone, i became offended if they just pick me, ngimlahlela ngaleyo bag, and tell her if anything can go missing in my bag ill make sure you loose your job.

dali
16 Sep 2009 15:07

lol u reminding me of de pep cashiers always asking if u want airtime en im like gossh! if i want airtim eu wont have to ask me1

bac to de food chicken licken is de best i dont care whether de service is good or nt all i know is i love ma hotwings en nothin will stand in ma way.

maud
16 Sep 2009 15:09

sorry dali, i dont eat chicken licken, i will rather join Bigmama re the ladies cooking at the taxi rank

lady gaga
16 Sep 2009 15:12

eish poshspice......lol

for me i guess it depends on the day, i cant really mention a particular day bcs they are so many sometimes i just laugh at a person for being rude, like whats ur problem..............

u know i once worked at McD, on weekends while i was studying and one day some woman claimed i was rude to her and she called me a sefebe and even sent a letter by fax to my manager reporting the incident, i think i infuriated her when she asked for my name as she cudn't see my nametag and i pulled closer to her eyes for her to have a full view of my name and i dind't care at that time

TheLady
16 Sep 2009 15:17

Poshspice...I go straight for the head office,angidlali kanjalo...that's why there's hellopeter.

I went to Wimpy Lonehill Shopping Centre on a Saturday morning..I was wearing jeans, flops and some dept of whatever tshirt. I sat down to order the waiter told me about the special, so I just asked for it. He brought the BILL before my food. I ate, gave him the money , no tips and then when I got to the door I saw another waitress standing there smilling and mouthing 'thank you' I think for coming to Wimpy. Anyway I gave her R50 and the waiter starred at me with his mouth wide open, the manager asked what happened...I said '"he doesn't deserve to be working with people'' and I was out of there.

When my mom is at the ciggaret counter or anywhere where the cashier need to take stuff for you and they are rude. She asks for everything 1 by 1 eg 15 items or so...and then turn around and walk out...leaving the cashier with the stuff and all pissed off LOL.

BigMama
16 Sep 2009 15:17

@dali....Just go to this Chicken Licken under the bridge to the Randburg Taxi Rank, will swear never to set foot in there again. l was from the doctor and wanted food that l will eat when l get home so l can take my medication, yooo their chicken was rotten, l couldn't eat it, l had to eat Ace instant porridge...

@lady G...when you invite me to your house, just know that l love my food, l eat not kind of eat.

cleve
16 Sep 2009 15:19

I knew Miss hot wings would be here

TheLady
16 Sep 2009 15:22

"Whats up with the searching of handbags at the shops especially city centre shops??"

As irritating as that is I can live with it, I went to Jet in Inanda, they had lined up shopping baskets so you had to jump over them when leaving the shop, I refused to jump over them. The security guy was soo angry shame. I just logged a complain on Hellopeter, had the headoffice calling me within 2 hours, and the manager called the next day saying "it's the security guy"..I went back the next weekend, basket wasn't there. I said hi to the manager and the security :-)

One and Only
16 Sep 2009 15:23

My synopsis is that most of the blacks are abusing the concept "customer services" I curse the person who made us aware of this.

Why is it mostly black women who always demand this and treat other black sisters like used toilet papers or pads? Come on ladies we know you think you're better than these ladies, you've got a nice job driving a fancy car. Do you now want these ladies to lick your anus?

Me I don't expect a cashier/ waiter to greet or smile at me because we are not friends but I worry more about the quality of the food than service.

Now that everyone is complaining about bad customer service, every shop is now like an indian shop asking you 100 questions instead of giving you time to decide on what you want and how you like it.

mathata
16 Sep 2009 15:24

i knew miss hot wings would be here,me too

i dont like hot wings but BCS of miss wings i started to eat them,home made one

@cleve,LOL

dali
16 Sep 2009 15:27

lol biggie i wudnt go under no bridge offcourse

lmao cleve im sure deep down u also luv those! *wink*

maud
16 Sep 2009 15:29

@One and Only -we also lick our clients asses , you know why? because we love our job, try working with those BEE we have money and 10 companies client love, you will undestand what i mean
i dont care if you are black or white mina you will treat me just as much as i treat my clients,

Best-Achiever
16 Sep 2009 15:30

KFC Piet-Ritief - i stopped there to buy food and i was so hungry and the lady who served me was busy asking me for job opportunities in Joburg ...she even gave me her number to call her

lady gaga
16 Sep 2009 15:31

@BigMama forget it sweetness i wnt invite u to my place, i dnt want abo gimba mina

as for ama hot wings i dnt like them too, maybe its bcs i dnt eat chicken skin (or whatever they call it) so ama wings hv too much of it.

Miss2legs
16 Sep 2009 15:32

I went shopping with my friends over the weekend I dont remember the shop's name but it was Indian , i was carrying a big bag and this lady kept following us and it was getting irritating so i picked up one of those waist belts that claim to make your tummy smaller looked at it and put it back coz i thought it was a fong kong
Nway we decided to leave the shop without anything, at the door the lady who was following all this time decides she wants to search us and she did Prob with being a big bag person u get suspected all the time.\

Anyway we get into the next shop and we are trying on shoes and stuff and that woman walks in Goes staright for my bag and demands i bring out that belt thingy !!!
I started shaking with anger how could she anyhow the other ladies from the shop where i was told her to eat her kak and leave as she was insulting their customer imagine the nerve of that woman!!! Now i avoid any shop that looks like a fong kong i dont want drama

lady gaga
16 Sep 2009 15:33

aag shame B.A thats so sad, but i like what she is doing. it shows that she is not at KFC to stay.

ms.tebby
16 Sep 2009 15:35

LOL @ the KFC cashier...its the training they give to them, i also get irritated. it makes me feel like i'm dull i dont know what i want, mcim! they would go on & on telling you abou the new specials, ...i mean cant i read?

eish lemme get this call :o

cleve
16 Sep 2009 15:37

I love hot wings but I am very particular about the way they make them. I want them soft and juicy not too crispy

Sana Lwam
16 Sep 2009 15:39

One & Only? - if you work with people you have to smile, be friendly and all. Otherwise they must go to the kitchen bayaqhotsa inyama / grill burgers or something. And I can never tip someone who is grumpy if I'm eating in...

I also like this line from the KFC cashiers: "have a nice, ubenosuku olomnandi and pls call again" ..... as long as its not in that squeaky, chirpy voice...LOL

Lex
16 Sep 2009 15:43

I used to work for Shoprite as a Trainee Manager in Rustenburg and I went to the Mafikeng store to do groceries.
There was an old guy in front of me and he asked the cashier for a plastic.She gave him the plastic and TOLD him to pack his things in it while she was busy scanning the other items because 'she is not a till packer but a cashier.' So the old man packed his stuff paid and went.
Then it was my turn,I greeted her with a smile,but she replied mumbling and I asked her for plastic bags before she even asked me if I'd like them (according to Shoprite rules,they are supposed to ask you if u'd like the bag or not,not just assume).She scanned the plastic bags and started scanning my stuff and giving me the 'u saw the old man packing his stuff,so u also better get on with it.' I just stood there,she then realised I was not getting the 'hint' and she said it out loud, 'Ousi why o sa tsenye dilo tsa gago ka mo gare ga di-plastic' (sister why don't you put your things in the plastic bags),I then replied by saying 'Nna ke customer,ga ke till packer' and she said 'I hope dilo tsa gago di na le maoto a go itsenya mo di plasticking (I hope your things have feet so they can put themselves in the plastic bags).

After scanning all of my stuff,I SLOWLY started packing the stuff into plastic bags,and she said to me she is waiting for the money.I told her she'll get the money when I was done packing my groceries.I had cash on me which I was gonna use for the groceries,but just for fck's sake I took out my management card,iyoo you should see how she jumped, literally to help me pack my groceries,I then told her to leave my groceries,I'll pack them myself,she said no its okay she'll help me and I gave her a very stern NO.

You should've seen how she was shaking.After I was done with her,I went to the manager's office,boy was she shaking,now more than before (and I only went to the manager to greet him coz hy's a bra van my)
SORRY FOR ARTICLE WITHIN ARTICLE,LOL!

ms.tebby
16 Sep 2009 15:45

for me its food that takes me there. where I live there are'nt a lot of KFC's only 3 outlets & they stil are far from where I live so i hardly ever go there. I like the Chicken Licken wings & Nandos these days doesnt jsut settle so well in my taste buds. I have never eaten Hungry Lion & it doesnt appetise me - i dont know why really**scratching my skull** That goes to explain how much i dont like take aways

One and Only
16 Sep 2009 15:46

But Maud how many people are are walking in at KFC, Mr Price on a daily basis, surely you don't expect poor cashiers to give colgate smile to all these people.

KFC, Chicken Licken, MamaRose Fast food service a different segment in the market than Woolworths, Dros and Harpers.

I also work with clients, BEE or not BEE I don't lick asses for the sake of making them happy. Next thing they will want to have sex with you and guess what you would agree and later on accuse them of rape.

The only thing I can complain about is pricing, last time I bought streetwise 2 it was R12,90, I nearly fainted this afternoon when charged R19.90.

Lex
16 Sep 2009 15:47

...some of the FRONT DESK people can really irritate the sh!t out of a person.With me it depends on the mood I'm in,I can be a real bitch with a smile or a bitch that shouts,or sometimes just walk away.

poshspice
16 Sep 2009 15:49

One & only, customer service is very important in any business...for any business to thrive you have to work harder to keep the customer happy..

complaining actually improve things, I know shoprite checkers stores that sell fresh stuff because their customers are white old ladies who will return a peanut butter bottle opened saying it's not fresh....they want another one...the manager does not dare ague with them...

you thing we are hard, go work where there old white people...they moan and complain about every little thing in such a way that shops that serve them even shoprite checkers is different from the one that serve blacks, you know why? because we don't complain

mathata
16 Sep 2009 15:49

@one and only........mail box

Sana Lwam
16 Sep 2009 15:57

LOL @ stori sa Lex

<<'I hope dilo tsa gago di na le maoto a go itsenya mo di plasticking >>

blueroze
16 Sep 2009 15:57

Chicken Licken ?????????????
i waited on a long q for my hot wings only to find out that they dont do speed point
kante why vele?
nxa

Sslave>>>>i work in the city centre, there's nowhere to run ka nnete

mathata
16 Sep 2009 15:57

what about front desk chicks who play games on d cell phone?do they hear what are you asking for or what?

maud
16 Sep 2009 16:04

sleeping with them, shame , it will never happened, i take my job very serious and they might think they have money in most cases i made it possible.

cleve
16 Sep 2009 16:05

LOL @ Bluroze

cleve
16 Sep 2009 16:07

bluroze i work City Centre too

myname
16 Sep 2009 16:15

Mna im still mad about another guy ....i think he was the owner or something. He was working at Mochachos in Midrand. If i would like to open a restu, i will definately consider hiring some1 like that guy. Everytime i buy something, he would ask me whether i want a thigh (he would spank his a**or breast (pointing at his ziphika. I used to go there just 2 have that moment when im stressed lapha e offisini. He was funny man.

Just wanted 2 say HI & gudbye, take care of urselves.

I will chat Monday.

Cande
16 Sep 2009 16:16

NXA NXA, you remind me of an incident i had about 4 weeks ago with a friend. It was MAXi's @ Centurion Mall. Anyone with customer complaints helpline here??? i want to expose this morons!!!

maud
16 Sep 2009 16:23

@Cande e-mail hellopeter, they will be sorted

Sana Lwam
16 Sep 2009 16:26

Give us the story Cande...it has to be funny or sad

Sana Lwam
16 Sep 2009 16:26

Bye all see you tomorrow

Toxic
16 Sep 2009 16:31

LMAO Lex!!!!!!! I can literally see that happening. So mpolele, if i go to shoprite and i'm made to pack my groceries, should i go to management vele to report them? i see this happen now and again and i don't know if i should be complaining!

Molilo
16 Sep 2009 16:36

Toxic I will never pack my grocery never, unless I offer myself.
I used to stay close to Spar and will bring a plastic bag with me then give to the ladies to pack my stuff.
They will get so irritated but they will do it shame.

mstick
16 Sep 2009 16:42

if go to shoprite and i'm made to pack my groceries, should i go to management vele to report them? i see this happen now and again and i don't know if i should be complaining!

Go complain that will teach them a lesson you shud c dem when white ppl r on the que they jump like di-springbok,.,,,,,nxxx nna im gonna start reporting

GML
16 Sep 2009 16:55

I once told a lady ko Checkers who left us there when she was supposed to be packing my plastics.

I just stood there until I finished paying.

I told her that I did not ask for her to be packer so she must come take it out on me. and I told her that ungijwayela kabi, who does she think she is. If she doesnt want this job she must say so becasue I know a lot of people who would kill for any sort of income.

The other ladies at other tills were like, we always tell her and she does that to black people only. I made a big NXXXX when I left.

Toxic
16 Sep 2009 17:07

So, did u pack your own bags GML?

Go complain that will teach them a lesson you shud c dem when white ppl r on the que they jump like di-springbok,.,,,,,nxxx nna im gonna start rep

and will bring a plastic bag with me then give to the ladies to pack my stuff.

LMAO!!!!

Hovito
16 Sep 2009 20:45

Renee looks like a lonely hooker right now

dali
17 Sep 2009 08:02

lol i think sumone is lost

GML
17 Sep 2009 08:06

Toxic, I didnt pack my own bags. She started packing just as I started yelling at her!

felfel
17 Sep 2009 08:13

Yho myname poor guy's thigh must be bruised by now, all that spanking for each and every customer, hahahahahahaha

Lex
17 Sep 2009 10:49

@ Tox - of course you should report them my dear,you dont work for the supermarket mos,and create a scene while you're at it.My cousin always packs her stuff VERY SLOWLY and then pays when she's done packing,or she leaves everything there without paying,especially if she bought lots of things.Ba tlwaela batho gampe these people,nx!

ms.tebby
17 Sep 2009 11:18

helang basadi, mehlolo ka nnete!

I just saw these 2 ladies @ the ATM i dont know what they were shwashwating about &then they burst out with laughter...and then this other one instead of doing the normal laughter we know she said 'kwa kwa kwakwa!" i mean literaly! & the way she did it was so weird!

tjo! ke a e tshaba tvsa/fb lingo!

Ms. Jay
17 Sep 2009 11:21

Kwakwkakwakwakwakwkkwakwkakwkakwkawka ms tebby

Lex
17 Sep 2009 11:36

I went to Woolies y/day to pay my account,u know mos at Woolies they give you the little till slip so you can see your balance and your instalment,so my instalment is R25,00 and the balance R315.20,so I tell the cashier to take four twenty five rands and the R15.20,and she gives me this look,I also keep quiet and stare at her.she then asks me how much I want to pay and I tell her four twenty five rands and the R15.20 and she tells me she doesn't know how much four twenty five rands equal to and I told her that they equal R100.So she swipes my woolies card and I ask her how much did she punch in and she tells me R100,I ask her about the R15.20 and she said I never said anything about the R15.20.I then told her that I said she should take four twenty five rands and the R15.20 and she tells me that she's already punched in the R100.00 and I tell her 'but you can void that transaction and make a new one of R115.20' and she says no it's fine she'll do the R100 one first then the other will follow,and I ask her if she's aware that she'd have to swipe my debit card twice and she said yes (mind you I had not even punched my pin in yet).I refused and told her to void the first transaction and combine the amounts,she then told me that she'd have to switch off her till and that is gonna take long,I said she should go ahead.She then started whining and I started to sing with my eyes closed.She called her supervisor to come and void the transaction and when they were done,I took my Woolies card and bank card to the cashier next to her and paid there.To say she was pissed is an understatement,but I did not care.

lady gaga
17 Sep 2009 11:42

what was that for Lex, u are the one in the wrong here. why not say the amount u want exactly and stop sayin it in riddles, usile wena!

nekzo
17 Sep 2009 11:52

hawu Lex why did you do that it was not necessary,why o re four twenty five rands and R 15.20,hayi bo o dlala ka ngwana batho............

hawu I'm surprised at this

Tash 1
17 Sep 2009 11:59

@Lex, Y give her a hard tym, wat if u were in her shoes? If only it was me, i wuld have.......... lol

Lex
17 Sep 2009 12:01

bathong LadyG,that woman works with numbers the whole day,Monday to Sunday and she doesn't know how much four twenty five rands amount to.Her lack of mathematic skill was the least of my problems,what irked me was that she expected me to pay BANK CHARGES TWICE,and I aint no millionnaire.

ms.tebby
17 Sep 2009 12:04

how does she give people change if she doesnt know how much R25 X 4 is? hayibo!

maud
17 Sep 2009 12:05

LadyG- nami my friend i was asking myself the same question, why go into all this trouble , for such a simple thing, you are so impossible lex.

Cande
17 Sep 2009 12:09

We went to have lunch there the other day and i was paying.

It amounted to 135 and i said they must swipe R150 to add the R20 tip, and i gave the waitress coins on the side becasue she had earned it.

The cashier swiped my card and i got an sms from the bank saying i have paid @ maxi's. I usually immediately delete those sms so i did with that one too.
Only to find out her stament will come with a declined for my transaction. I refused to swipe again but they wouldn't let me go so they called the manager.

He told me i have to swipe again, and then if there is a need to they will refund me immediately. So i swiped went to the bank and got my statement which said they have paid maxi's 2 R150's on the same day. So i went back to the shop and demanded a refund.

The same moron that said he will refund me immediately told me he cant and he has to wait for authorization from their boss, i was like wTF?? didnt you just say you will refund me immediately??
We waited about 20 minutes for the boss to come back, and some rude arrogant fat white guy walked in and rudely told me that i will have to go to the bank to ask what happened and only when they give him permission he will refund me. mind you its after half past 3 that time.

They are using a nedbank machine and clearly there is something wrong with their machine and although the cashier admitted that it was not the first time it happens the manager denied it ever happening to the shop.
The machine times out, sends incorrect output & it is too freaking slow so i asked them to do something about it and no one promised to and throughout everything to flippin one ever apologised to me. For wasting my time, energy & emotions.

I told myself that i am going to report this people to the police & lay a charge of theft against them, and on my way home i got an sms saying nedbank has paid my money bank into my absa account.

I was soo freaking angry and called pretoria news but they gave me some email address & the woman has an auto-reply saying she is getting lots & lots of emails so that is why i need someone that can act accordingly right now!!!

Beyonce
17 Sep 2009 12:12

hhayi Lex, you were suppose to say " Take R115 only" not yonke le nyaka nyaka :),
Niya complaina maara nani niyeyisa! Unyanisile u One & Only.. ha ha ha ha

BigMama
17 Sep 2009 12:13

Reply from: Lex 9/17/2009 5:36:04 PM

l will call a spade, a spade... You were really bad to her, why didn't you say you will bay R115,20 nje. Its people like you who make these people act like this, Woolies offer's the best services compared to other shops. Shame you were really bad, l also could figure what 4 R25 is, until l read everything.

BigMama
17 Sep 2009 12:16

how does she give people change if she doesnt know how much R25 X 4 is? hayibo! l can't believe you are seconding that, what Lex did was wrong period, customer or what she was wrong, money can confuse anyone. Working with numbers doesn't mean you are a mathematician.

dali
17 Sep 2009 12:18

lol

lady gaga
17 Sep 2009 12:18

but then again Lex, there wudn't have been a need to pay those charges double if u just said what u want clearly and go home, go fella moo!

miss.tebby,the tills make it easier for them by showing the change that's suppose to be given and that happens if the customer told u the exact money to put it, haaa give abanye abantwa a break guys. that was uncalled for.

@Lex, its not anything personal but i feel sory for that person, u showed her that education is the key to be respected.................lol

GML
17 Sep 2009 12:23

my hubby and I were at a restaurant having dinner. We placed our orders. When the food came the waiter left and the manager immediately came to our table to ask if everything is still fine.

My hubby asked her how are we supposed to know if everything is fine when we havent even tasted our food??? The manager apologised and was standing a distance where we could see her(in case something was wrong)

BigMama
17 Sep 2009 12:24

@lady gaga....Not everyone is a cashier by choice. We need to learn to respect each other nje...and everything will run smoothly. Education has nothing to do with this, yikusa nje from Lex..

lady gaga
17 Sep 2009 12:30

hau GML, why was ur hubby rude mara ye?? wher u guys fighting or something

and yeah i hear u BigM, i was once a cashier too and boy ayadelela amacustomer bafwethu, heee.ufuna imvubu u Lex

BigMama
17 Sep 2009 12:34

@lady G.....now l like that, ufuna imvubu fosho...so that next time she won't riddle the cashiers.

GML
17 Sep 2009 12:39

@LadyG: He wasnt being rude. But the waiter left the food and made sure if we needed refills on our drinks.

We had a nice chat with the waiter and we laughed then he left.

The funny thing is that I'm the rude one. I dont greet people etc. He will greet the cashier, the security etc and even make jokes. Mina I get there do my biznes and leave.

The one time one lady at the bank said he would make a good husband to her daughter. Then he laughed and said he is taken puling me to his side. The lady was disappointed

maud
17 Sep 2009 12:43

LadyG- i work with figures love but mina i was also lot masokukhulunywa ngabo 4x25, but maybe u Lex was having a bad day.

Best-Achiever
17 Sep 2009 12:50

I allowed my younger brother who is at Univ to open a clothing store account, our agreement was, he will use his monthly allowance that we all give him to pay back his account but then at the store they needed someone whom the balance will fall back on, if he wasnt gonna pay it and yes i had to be that person. Then my brother took clothes i think everyweekend .. and then use his allowance to buy airtime to facebook, twit and mixit, and take the change to the store. Then when i went home in June, i took his card to check how much balance is there and to suprise him by paying a R200.00 for that month and to my suprise the card had the balance of R4k and some change, i nearly fainted because working as i am, i dont use boma clothing accounts. i went home told him that im taking the card away from him, will pay off the balance and he will never ever get this luxury ever. then i paid that account and left it with a balance of R217.00, when i went back to pay off the balance, the amont have increased (because my brother open a 12 month with interest card) i said to the cashier she must take of the balance i handed her R300.00 and she took R254.00, gave me a till slip with a balance of R0.0 and the change, she then advise me to change the card to 6 months interest free and gave me the number for their call centre where i can phone in to get it changed ... when i did they told me they cant becase the card still owes 15 cents, i told them that im just from the store and have asked that they take the balance off, and the person told me that their till system doesnt see/read cents ... and i asked whose fault is that, he said well it is not cashier's fault, i drove back gave them 5*5cents and the cashier told me im not owing anything, i told her what just happened and she phone the call center and they told her that from their system it shows that the card owes 15c i asked her to take it and when she is done she must just close the card, i was still gonna return it to my brother when im done punishing him, but i was so furious with the whole thing and cut it into peices...

lady gaga
17 Sep 2009 12:51

uqinisile maud mngani wam. hearing that from u says a lot bcs u know better!!! i hope Lex is reading

Ms. Jay
17 Sep 2009 13:22

Lex, you needed to apologise to her, that was uncalled for; shame the pple @ woolies are so nice

Cande; maybe the manager was denied "lunchtime" access by his woman hence the rudeness, all the same bank gliches happen, hope you have calmed down and will go eat there again,

Yesterday I had my fair share of outbursts: walking out a small shop; I had gone in to buy juice, milk and margarine....the teller made a mistake and under charged and I hadn really paid attention- I was too pre-occupied thinking of getting home and putting up my swollen feet..., I pay; so as i start to walk out some guy stops me; he wasn dressed like a security guard but was manning the door; he asks for the receipt so I give him - me still thinkin WTH...I wanna just get home, so I start walking leaving the receipt behind and he shouts to see my things, I am like cant you see these 3 things?>?

ok now coz of the fatigue I was getting a little annoyed, then he starts shouting that I didn pay for the juice, i am like huh? check the recipt it has there 3 items, me counting - one toh tree...

Then he starts saying you didn pay; you didn pay, still bewildered - I walk to the teller, instead of her apologising for her mistake she looks at me with this stupid look and demands an extra 2R..I am like excuse me????

Why are you accusing me of not paying when you clearly made a mistake, then she is like hey wena sisi just cough up the money and calm down...I am like you made the mistake, wasted my time, had this idiot shout at me in public, i am tired and hot and you telling me to calm down.....all for just 2R! How can I possibly be stealing something I paid for????? mxccccccciiiiiiiiiiiiiiiiii

So in a not so nice way, I told them they needed customer care; you don shout @ your customers and when you make a mistake APOLOGISE, not eveyone that walks into a store will be intermidated by a mahobo!

Ms. Jay
17 Sep 2009 13:28

I thought the 2R was ridiculos but 15 cents????? tjo!

maud
17 Sep 2009 13:39

you know mina i always start aconversation with the teller especialy if i sence an attitude,
Me- Having a bad day
teller- why (with an attitude os caourse)
me- ngibona ungidonsela ubus ngathi ngiyakunukela.
teller- no its just that ngikhathele( faking a smile)
me -thanks and enjoy the rest of the day.
teller - and you too

Ms. Jay
17 Sep 2009 13:56

LOL maud......

Lex
17 Sep 2009 14:47

Hi guys,I'm back from lunch,I see I made myself quite popular by going to woolies yesterday.I have highlighted an extract from my story which will hopefully answer your questions 'so I tell the cashier to take four twenty five rands and the R15.20' Somebody please tell me where the misunderstanding is.

GML
17 Sep 2009 14:50

When I 1st read it Lex I thought you wanted her to take 425+ 15.20.

So it was harsh what you said. Yes ufundile but you shouldn't do it at other peoples expense

ms.tebby
17 Sep 2009 15:00

doesnt the till make it easier also to do the multiplication? punch R25 four times and add 15.20 ?...I'm going to try that next week when I pay my account Lex

maud
17 Sep 2009 15:07

how lex wamosha ingane yabantu manje,

Holiday
17 Sep 2009 15:15

Lex was it necessary to said that? what were u trying to proof?

Tash 1
17 Sep 2009 15:20

Guys i'm sho Lex was jus teasing her.

Ms. Jay
17 Sep 2009 15:27

When I 1st read it Lex I thought you wanted her to take 425+ 15.20.

ditto; I had to read it again to get the sense of it

Guys i'm sho Lex was jus teasing her. Tash1 that is not teasing someone but making a point; "you cashier, you thick...." and "me....." you can finsh the rest....

Tash 1
17 Sep 2009 15:29

@Ms. Jay: noted. Enjoy the rest of yo evening maBloggs amahle.

Lex
17 Sep 2009 15:32

@maud,I'm a very nice person dear,very nice - even if I say so myself.If she did not understand,she should've asked me.And the reason I sang when she was making a scene was because I was avoiding a confrontation.

Molilo
17 Sep 2009 15:34

Lex dear that was rudeness at its best, and the sad thing you dont realise it

BigMama
17 Sep 2009 15:37

You won't break a bone in your body Lex.....just go and apologize for what you did yesterday, as Ms Jay suggested and its true that woolies people are nice. l am a very nice person too Lex, and that means l will apologize when l am told that l am wrong.

Ms. Jay
17 Sep 2009 15:38

And the reason I sang when she was making a scene was because I was avoiding a confrontation. - which you caused yourself....she musta known that you were mocking her

anyway Lex, help me understand this - why vele did you she must take 4 25 rands and 15.20?

I can think of 2 possibilities right now:

1. you were mocking her

OR

2. coz wat you were meant to pay was R25 installment you decided to pay 4 x R25 instalments + R15.20 to leave a balance of nix hoping that she would get the joke.

Lex
17 Sep 2009 15:39

Guys,what happened yesterday had nothing to do with my education,I know that all of us cant be educated and that we need all types of people for the world to go round.Like I said,I am a very nice person,I have worked with customers before(Edgars and Shoprite) and I know what a pain they can be.

Please read my story again.there is a part where she said she did not know how much four twenty five rands are and I told her it's R100.Mind you there was a huge ADDING MACHINE right next to her till.

Lex
17 Sep 2009 15:43

@MsJay - I wanted the balance to be a clean R200,00.

Toxic
17 Sep 2009 15:49

so I tell the cashier to take four twenty five rands and the R15.20,

how much I want to pay and I tell her four twenty five rands and the R15.20 and she tells me she doesn't know how much four twenty five rands equal to and I told her that they equal R100.

She then started whining and I started to sing with my eyes closed.

kwa kwa kwa kwa kwa kwa kwa kwa kwa kwa kwakwa Lex!!!!!!!!! Here i am thinkin 4 times R25 is R200! Aowa mosadi, o wrong!!

One and Only
17 Sep 2009 15:56

Some of the women feel jealous because some of the cashiers/waitresses look better than them which explains the rudeness in the case of Lex.

Learn to leave your stinking attitude at home where you control your man or at work where you're a manager.

Remember that the saying "customer is always right" comes with the responsibility.

Ms. Jay
17 Sep 2009 15:56

Lex if you told me 4 25 rands I would think you were talking about Four Hundred and Twenty Five rand.... and not one hundred rand. her asking you meant she wanted to be sure

Her doing it twice was coz you had already annoyed or she just thought that initially you had a reason for 2 seperate swips then you annoyed her so she was reacting to how you treated her by annoying you and making you pay but this time with your cash.

either way sisi a misunderstanding resulted and so whether you belive you right & she wrong just go and apologise....next time you enter the store noone will wanna serve you polietly whether you feel you are king coz you are customer n always right, it proves nothing coz one day she will come to you or someone else will treat you worse......we reap what we sow, Christian or non Christain, the world works like that, sow maize seed, you reap maize seed until this earth fades it shall not pass away

Ms. Jay
17 Sep 2009 16:01

Remember that the saying "customer is always right" comes with the responsibility.

tru one and o very true, we tend to overdo it coz we believe as customers we are always right

BigMama
17 Sep 2009 16:08

@one 'n' only and Ms Jay......you are now going to deep, she will do the right thing next time. l love you all bloggers for being honest with Lex. and Miss tebby, be nice because one day you will reap what you sow, Lex made a mistake so do be corrupted by that....

lady gaga
17 Sep 2009 16:08

lol @ one and only,heheheheheheh

Lex
17 Sep 2009 16:12

I hope you will be able to read Setswana
Lex to cashier:' Ke kopa o tseye di twendy faef ranta tse fo le fiftin rant twenty gore go sale thu handret ranta e skono.'

nekzo
17 Sep 2009 16:12

Amen one and only

Toxic
17 Sep 2009 16:15

Cande, SPEAK OUT---they are on FB now

Ms. Jay
17 Sep 2009 16:16

BM - if she realises it then good for her; defendin bad behaviour is bad enuf....but one and only?eish dude.....

Toxic
17 Sep 2009 16:19

Lex u could have as easily said: Ke kopa o tseye hundred le fiftin rant twenty hore ho sale two handret ranta e skono.

Girl c'mon now, u know u were being difficult i don't get why u're trying to justify this.

Ms. Jay
17 Sep 2009 16:20

LOL Toxic...I thought of Speak Out moSABC2 (long irritating voice like the advert)

One and Only
17 Sep 2009 16:21

No Ms Jay I'm tired of complaints from women as they are never satisfied with anything.

You should see my girlfriend she complains about meat not well cooked, she would even go back to the kitchen to instruct poor people how she like her meat and on top of that blames my nation for being incompetent.

I know soon enough she would complain that her sushi is not well cooked.

Lex
17 Sep 2009 16:22

Tox,I'm not justifying akere she told me that she didn't know how much four twenty five rands came to and I told her they make a hundred rand...

Ms. Jay
17 Sep 2009 16:26

No Ms Jay I'm tired of complaints from women as they are never satisfied with anything. stru.....as I woman I agree,

You should see my girlfriend she complains about meat not well cooked, she would even go back to the kitchen to instruct poor people how she like her meat and on top of that blames my nation for being incompetent. is she non black?

I know soon enough she would complain that her sushi is not well cooked. hahahahahahahahahahah that would be the height of it all! kakakakakakakakak isn sushi a raw fish dish? maybe the jokes on me.....

Lex
17 Sep 2009 16:28

Now I see where one and only is coming from,just because your girlfriend complains about everything,it does not mean I am also like that.I know good service from bad service and I refuse to take crap service.I've already mentioned before that I've worked in customer-based environments (Edgars and Shoprite) and I know how to treat a customer.I always approach the cashiers and the security personnel with a smile,because I know they have a problem with people who look down on them.
As for the cashier being 'prettier' than me,then my dear brother,I leave that one to you and everyone who knows me...

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